FAQ

Because each of our chopsticks is shaped and painted by hand they have individual characteristics. It's what makes them unique! Don't hesitate to email us if you have any questions. We love chatting. 

 

CARE INSTRUCTIONS: 
Be kind
 to your new chopsticks and vow to never, ever put them in the dishwasher. Never leave submerged in water for over 2 minutes.
Always wash by hand with a mild detergent and a soft cloth or sponge on the eating end only, no abrasives.
Keep them looking good by occasionally rubbing in a little butcher block oil or wooden spoon butter.

 

HOW DO I WASH MY CHOPSTICKS?
The best way to wash your chopsticks is with a soft cloth or sponge after your meal and dry them immediately. Do not scrub the decorative end with anything abrasive, it could remove the paint after time. Do not leave submerged in water for over 2 minutes. 

 

WHERE SHOULD I STORE MY CHOPSTICKS?
While some people have a special compartment in their kitchen drawer. We encourage you to store them standing upright in a beautiful container on your counter. Try not to toss them in the silverware drawer, they can get pretty beat up in there.

 

CAN I PUT MY CHOPSTICKS IN THE DISHWASHER?
Absolutely not! Dishwashers get very hot and tend to use strong detergents that are not good for wood. 

 

WHY DOES THE WOOD LOOK LIGHTER THEN WHEN I FIRST GOT THEM?
This is natural, it's just that our original conditioning oils have worn off. Grab a soft cloth and your favorite butcher block oil to reapply. Good as new.

WHY AREN'T MY CHOPSTICKS AS SMOOTH ANYMORE?
The natural wood grain has risen in reaction to washing them. We like it because we can pick up more noodles this way. If it's not your vibe, track down some 800 grit sand paper and lightly rub over the wooden area in the direction of the wood grain. Oiling frequently will also help.

 

ARE MY CHOPSTICKS SAFE FOR EATING?
Yes! We use them all the time. They are made from untreated hard woods that are known for their durability and shouldn't warp or absorb liquids.

 

WHERE ARE MY CHOPSTICKS MADE?
Each and every chopstick is made in Portland, Oregon.

 

WHY CAN'T I RETURN OR EXCHANGE MY CHOPSTICKS?
Because they are eating utensils and go in one's mouth we cannot accept returns or exchanges.